Who Owns the Data? Using International Customer Relationship Management to Improve Business and It Integration

Eichorn, Frank L.

Who Owns the Data? Using International Customer Relationship Management to Improve Business and It Integration
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PRICE: FREE BOOK
DATE 2005
AUTHOR Eichorn, Frank L.
ISBN 9781933290867
FILE FORMAT 5,73 MB
FORMAT PDF EPUB FB2 TXT
LANGUAGE ENGLISH

Description of the book

Finally, a book that not only explains how quality IT management can take your business to the next level; it also shows you how to get there! And, big bonus'it tells you in plain English. Who Owns the Data? should be on the desk of every business exec, CIO, Senior IT Manager, and anyone providing, receiving, or affected by IT services within an organization. Information management has become entrenched in every facet of business operations and is a key source of competitive advantage. Recent research results, along with related studies and models on customer service, provide the foundation for a holistic capabilities assessment model for measuring Internal Customer Relationship Management (IntCRM)?a model created and developed by Dr. Eichorn and presented herein'serves as a comprehensive tool for examining an organization's business and IT integration capabilities and provides quantitative and visual evaluation of the key criteria to determine how an organization is measuring up inEichorn, Frank L. is the author of 'Who Owns the Data? Using International Customer Relationship Management to Improve Business and It Integration', published 2005 under ISBN 9781933290867 and ISBN 1933290862.

INFORMATION

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...ith other technologies, and an ... Who Owns the Data? Using Internal Customer Relationship Management to Improve Business and IT Integration (1st Edition) by Frank L ... Who Owns the Data? Using Internal Customer Relationship ... ... . Eichorn Paperback, 230 Pages, Published 2005: ISBN-10: 1-933290-86-2 / 1933290862 ISBN-13: 978-1-933290-86-7 / 9781933290867: Need it Fast? 2 day shipping options Aligning marketing and manufacturing strategies with the market, International Journal of Productio... Who Owns The Data? examines the relationships between IT departments in an organization and the business units they support and develops a holistic approach to i ... What is CRM? - Salesforce UK ... ... Who Owns The Data? examines the relationships between IT departments in an organization and the business units they support and develops a holistic approach to improving these internal relationships. This book is targeted at executives, managers and team members at every level of an organization. It demonstrates the direct, positive impact of adopting Internal Customer Relationship Management ... Maybe you have doubts about your data in the first place. When assessing the most important CRM features, organizations stress ease of use (55%) and the ability to see a clear snapshot of their data (18%). Based on these numbers, marketers need a data solution that's simpler at a glance. Once that base level of understanding is there ... Who Owns the Data? Using Internal Customer Relationship Management to Improve Business and IT Integration 1st edition by Frank L. Eichorn (2005) Paperback: Books - Amazon.ca Customer Relationship Management (CRM) ... -enhances customer-business relationship-company's internal resources can be freed up to focus on core competencies -can categorize calls, determine avg resolution time, increase customer satisfaction, provide input for forecasting future demand, improve productivity of staff, may be in house or outsourced . Measuring Customer Satisfaction-customers ... IMPROVING SUPPLIER AND CUSTOMER RELATIONSHIP MANAGEMENT THROUGH ORGANIZATIONAL LEARNING Olavi, H, Uusitalo Tampere University of Technology P.O. Box 541 FIN-33101 Tampere Finland Email: [email protected] Maria, S, Uuskoski KONE Corporation Keilasatama 3, P.O. Box 7, 02150 Espoo Finland Email: [email protected] Keywords: Organizational Learning, Cross-Learning, SRM, CRM Abstract ... Since then, investment in customer relationship management has only increased. But what many customer relationship managers miss is that customer experience extends beyond the sale. Optimizing the customer relationship right from the very first touchpoint, you can significantly increase customers' lifetime value with your brand. If you are wondering how to do that, then have a look at the ... Customer Relationship Management concerns the relationship between the organization and its customers. Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover, or a sole trader with a handful of regular customers. Customer Relationship Management is the same in principle for these two examples - it is the scope of CRM ... Managing customer relationships is critical to business success, and a customer relationship management (CRM) platform lets companies large and small organize, automate, and synchronize every facet of customer interactions. CRM system examples include platforms built to manage marketing, sales, customer service, and support, all connected to help companies work more effectively. A customer relationship management system aims to address challenges like these. It takes customer data and turns it into useful, actionable insight that can transform a business. It helps everyone in a business to easily update records and to get access to the latest information. Who Owns the Data? Using Internal Customer Relationship Management to Improve Business and IT Integration by Frank L. Eichorn (2005-09-01): Books - Amazon.ca Customer relationship management (CRM) is a combination of people, processes, and technology that seeks to provide understanding of customer needs, to support a business strategy, and to build ... Department of Business Management Faculty of Commerce Cairo University Abstract Purpose: This paper aims at exploring the theoretical foundations of customer relationship management and its relationship to the marketing performance from the several perspectives. Customer Relationship Management Requirements Data Migration. Data conversion and data migration can be very important to the succese of a new CRM software system. The correct use and availability of your existing data is critical to the benefits obtained from a new CRM. Presenting some well desined CRM software requirements in this areas is ... Data visualization can significantly improve decision-making within your company. However, source data cleansing and alignment is a first key step and should not be underestimated. 2. Put a data management process in place. Now that you've aligned your data model, it's important to keep it organized. Put a process or system in place for ......