Great Customer Service on the Telephone

Anderson, Kristin

Great Customer Service on the Telephone
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PRICE: FREE BOOK
DATE
AUTHOR Anderson, Kristin
ISBN 9780814477953
FILE FORMAT 5,86 MB
FORMAT PDF EPUB FB2 TXT
LANGUAGE ENGLISH

Description of the book

"First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service."Anderson, Kristin is the author of 'Great Customer Service on the Telephone' with ISBN 9780814477953 and ISBN 081447795X.

INFORMATION

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