Beyond the Call : Why Some of Your Team Go the Extra Mile and Others Don't Show

Woods, Marc

Beyond the Call : Why Some of Your Team Go the Extra Mile and Others Don't Show
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PRICE: FREE BOOK
DATE 2012
AUTHOR Woods, Marc
ISBN 9781119962588
FILE FORMAT 6,11 MB
FORMAT PDF EPUB FB2 TXT
LANGUAGE ENGLISH

Description of the book

Woods, Marc is the author of 'Beyond the Call : Why Some of Your Team Go the Extra Mile and Others Don't Show', published 2012 under ISBN 9781119962588 and ISBN 1119962587.

INFORMATION

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... a more vague statement like "I always go above and beyond"… ... Marc Woods Beyond The Call Why Some of Your Team Go the ... ... . so that is exactly what you need to prepare. First, think about your past work and/or internship experience and think about a time when you took a task to the next ... Wanting to go the extra mile for the customer, the FatFace team member who had interacted with the customer got in touch with the company's design team. The design team were then able to create some specialised scarves that the customer could wear with the blouse and hide any sign of her recent operation. I want you to tell me how you went the extra mile. I want to ... Beyond The Call : Why Some of Your Team Go the Extra Mile ... ... . I want you to tell me how you went the extra mile. I want to hear how you responded to the problem by doing something so positive it converted the customer, so the problem was resolved and the customer continued to work with you and recommend you. "I'm interested in hearing whether or not you lost your cool, how you felt about the situation - were you able to step outside of what makes y...